ITSM Blog Page 2

May 22, 2017

What can ITSM learn from Hurricane Irma ?

by Rob Sloggett

I recently had the opportunity to take a short break between contacts and booked a holiday in Cuba. Unknown to me this was about to coincided with Hurricane Irma (Sept 2017) moving from the Mid Atlantic across the range of islands. Out of every life experience I try to draw some learnings, especially in the ITSM space and this once in a lifetime event certainly taught me a lot. So, let’s look at what happened and draw the comparison..

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Jan 25, 2018

A typical month in IT Service Management

by Rob Sloggett

Whether a large orgsanisation or a small local club, the joys of ITSM continue to weave delicate patterns of challenge and excitement. A light review of January with my observations and learnings. .

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